Returns & Refunds
30-day change-of-mind returns
You can return an unused Courtier item in its original condition within 30 days of delivery. Please keep the original packaging until you are sure the bag is right for you.
How to start a return
- Contact us through our contact page with your order number and the item you would like to return.
- Wait for our return instructions before sending the item.
- Pack the item securely and use a tracked postage service.
Return postage and refunds
Change-of-mind return postage is paid by the customer. Once the returned item has been received and inspected, we will let you know the outcome. Approved refunds are issued to the original payment method; your bank or payment provider may take additional time to show the funds.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, contact us promptly with your order number and clear photos. We will work with you on the appropriate remedy.
Australian Consumer Law
Our 30-day change-of-mind policy is provided in addition to your rights under the Australian Consumer Law. Nothing on this page excludes or limits those rights.
Questions?
Please contact us before returning anything and we will guide you through the process.